Representing individual members: an introduction to casework, 13 January 2017, Reading

This is a course for reps who are new to representing individual members or those who are considering becoming more involved in the direct representation of individual members.The course is designed as an introduction and you should look to completing the Rep 1: Induction post this course. More experienced reps may find this course useful in order to update their skills and look at current best practice.

Date: 13 January 2017
Duration: 1 day
Location: Reading

Use the form below to register on the course.

Please note: this event is for Southern region branches only. Please ensure you can commit to attend for the whole day prior to submitting your application. Thank-you.

This course will enable you to:

  • understand UCU's legal support scheme
  • identify the benefits of the Education Support Partnership charity
  • review how to communicate effectively with members seeking advice and representation
  • understand the importance of individual cases for collective organisation
  • develop a collaborative approach with the member and manage expectations
  • recognise the importance of confidentiality
  • assert your own rights and take care of your own well being when handling personal cases
  • increase you understanding of your workplace's own policies and procedures
  • outline systems for dealing with individual casework in your branch
  1. Register online

    1. Please ensure that you have secured the time off from your employer before applying for a place. If you have any difficulties in doing this please contact
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    1. Please indicate any dietary requirements
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    1. Please indicate any specific requirements
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    1. Do you have approval from your branch to attend this course? *
    2. Have you secured time off from your employer to attend this course? *
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  7. Please note: registering online does not guarantee you a place on this course. Only when you have received confirmation from your regional office has your place been reserved.

    The information submitted to the UCU training team via this form will be used for the purpose of administering your training request. If there are any further queries the someone will contact you using the email address you specified above.