UCU reaction to student complaints figures

Commenting on the report, released today, UCU joint general secretary, Sally Hunt, said: 'The rising number of complaints demonstrates that students feel more like consumers than learners, little surprise given the increasing cost of a place at university.

'UCU believes that all students have the right to a decent university education and access to staff time. However, until universities and government are prepared to properly invest in higher education and the people who make it tick, complaints may continue to rise despite the best efforts of the staff on the ground.'