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  9. Representing individual members: an introduction to casework - December, Scotland, online

Representing members - an introduction to casework: 2, December, 2025, Scotland, online

This introduction is a course for reps who are new to representing individual members or those who are considering becoming more involved in the direct representation of members.

Representing courses

Course details

Nation/region:Scotland
Course meeting dates: 2, December, 2025

Please ensure you can attend the entire course prior to submitting your application  form. Please further ensure you have secured time off from your employer to attend.
Course meeting times:9:30 a.m. to 4:30 p.m.
Course time commitment:7 - 10 hours - including pre-course work
Location:Online. You will be issued with a UCU sharepoint login and accompanying instructions nearer the course date

Please be aware applications for this course will close at noon on Monday 1st December. Applications after this date risk not being accepted. 

Application closure times are in place to aid course organising logistics and the provision of any reasonable adjustments participants may need.

Course content

This course will look at: 

  • UCU legal support scheme 
  • the role of the rep
  • effective communication with members seeking advice and representation
  • sources of support and information for members seeking representation
  • the importance of using individual cases for collective organisation and describe the circumstances and ways in which this can be done
  • how to develop a collaborative approach with the member and manage their expectations
  • confidentiality and conflicts of interest
  • your own rights and take care of your own well being when handling personal cases
  • how your institution/employers policies and procedures relate to individual representation
  • systems for dealing with individual casework in your branch
  • online communication with members and issues the pandemic has raised.
UCU courses are funded via members' contributions and public funding.

Information Facility time

Online courses are no different to in-person courses in terms of time off for training. Time off for training is a right and one which should be exercised as part of normal industrial relations. For more info please see  Facilities and time off for UCU reps.

When you apply for a course we will assume that are making a commitment to attend the course as advertised, and have secured time off from your employer. Please contact your branch/region if you are having problems securing time off.

 

 

Important Before you complete this form, please be aware: You may be asked to register with the delivering college in which your trade union tutor is employed. Where colleges are drawing down funding for delivery you will be ask for your passport or equivalent identification details to register. This is a demand of the college who are following government requirements in order to satisfy public funding criteria. This is not a requirement UCU want to see and we are lobbying for change. However, as it stands, if you do not register with the college, your place will not be fundable.

Please note: The above information regarding college registers will not apply to this course as there is no funding being drawn down form adult education budgets.